HIOOL Goods Privacy Policy

Last updated: August 20, 2026

This Privacy Policy explains how HIOOL Goods (“HIOOL,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit hiool.com, place an order, contact us, create or use an account, or otherwise interact with our website and services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with HIOOL and may include:

Contact information, such as your name, email address, telephone number, billing address, and shipping address.

Order and transaction information, such as the products requested, order history, order status, shipping information, payment confirmation, refunds, returns, and transaction-related records.

Account information, if customer account features are used, such as account identifiers and information needed to maintain and secure the account.

Customer service information, including information you provide when you contact HIOOL, request assistance, report an order issue, or submit photographs or other supporting documentation.

Device and usage information, such as IP address, browser type, device information, pages viewed, referring pages, interactions with the website, and similar technical information collected through cookies and related technologies.

Order-fulfillment records, which may include purchase, packing, shipping, tracking, damage-claim, or other documentation reasonably necessary to fulfill orders, resolve disputes, maintain business records, or protect the rights of HIOOL and its customers.

2. Payment Information

Payments may be processed through Shopify and other payment networks, banks, digital-wallet providers, or payment service providers.

Payment providers may collect and process payment-card, bank, billing, authentication, or other payment information according to their own privacy and security practices.

HIOOL generally receives information necessary to confirm and manage a transaction rather than complete payment-card credentials.

3. How We Use Personal Information

We may use personal information to:

• process and manage orders;
• provide personal-shopping and order-fulfillment services;
• arrange shipping and provide tracking information;
• communicate about product availability, substitutions, cancellations, refunds, or order issues;
• provide customer support;
• maintain and secure customer accounts;
• detect and prevent fraud, abuse, security incidents, and unauthorized transactions;
• comply with legal, tax, accounting, payment, customs, and regulatory obligations;
• maintain appropriate business and transaction records;
• improve our website, services, and customer experience;
• measure website performance and understand how visitors use the site;
• send marketing communications where permitted and manage communication preferences; and
• establish, exercise, or defend legal rights and resolve disputes.

4. Shopify and Other Service Providers

HIOOL uses Shopify to provide ecommerce, checkout, account, and related store technology.

We may also use third-party service providers for functions such as payment processing, shipping, email communications, customer support, analytics, website functionality, fraud prevention, reviews, advertising, and other business operations.

These providers may process personal information as necessary to perform services for HIOOL or as otherwise permitted by applicable law and their own privacy terms.

5. Shipping and Fulfillment

To fulfill an order, we may disclose information such as your name, shipping address, telephone number, email address, and shipment information to shipping carriers and other providers involved in delivery or order processing.

For international or cross-border shipments, information may also be provided to customs authorities, customs brokers, carriers, or other parties when reasonably necessary for transportation or customs processing.

6. Cookies, Analytics, and Similar Technologies

HIOOL and service providers may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, maintain sessions and carts, prevent fraud, understand website usage, measure performance, and support marketing or advertising functions where enabled.

Browser settings may allow you to block or delete cookies. Disabling certain cookies may affect checkout, account, cart, or other website functionality.

Where applicable law requires additional consent or opt-out choices, HIOOL will make applicable privacy controls available through the website or the relevant service provider.

7. Marketing Communications

If you choose to receive promotional communications, HIOOL may use your contact information to send news, product information, offers, or other marketing messages.

You may unsubscribe from promotional email by using the unsubscribe option provided in the message.

Even if you opt out of promotional communications, HIOOL may still send non-promotional communications relating to orders, payments, shipping, account security, customer service, or other transactions.

8. How We Disclose Personal Information

HIOOL may disclose personal information:

• to Shopify and other technology providers;
• to payment processors and financial-service providers;
• to shipping carriers and fulfillment-related providers;
• to analytics, communications, customer-support, fraud-prevention, advertising, or other service providers where applicable;
• when you request or authorize a disclosure;
• when required to comply with applicable law, legal process, court orders, government requests, or regulatory obligations;
• when reasonably necessary to prevent fraud, protect security, enforce our terms and policies, or protect legal rights; and
• in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable law.

HIOOL does not disclose personal information to third parties merely because a third party owns a trademark or brand associated with a product purchased through HIOOL.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining order and transaction records, meeting tax or accounting requirements, resolving disputes, preventing fraud, enforcing agreements, and complying with applicable law.

Different categories of information may be retained for different periods depending on operational and legal requirements.

10. Data Security

HIOOL uses reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Customers should avoid sending sensitive information through unsecured communication channels.

11. Your Privacy Rights

Depending on where you live and applicable law, you may have rights relating to your personal information, which may include the right to:

• request access to certain personal information;
• request correction of inaccurate information;
• request deletion of certain information;
• request a portable copy of certain information;
• withdraw consent where processing is based on consent;
• opt out of certain marketing communications;
• request information about certain disclosures or uses of personal information; or
• exercise other privacy rights provided by applicable law.

These rights may be subject to legal exceptions and verification requirements.

To submit a privacy request, contact hello@hiool.com. We may request information reasonably necessary to verify your identity and process the request.

HIOOL will not unlawfully discriminate against you for exercising applicable privacy rights.

12. Children’s Privacy

HIOOL’s services are not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to HIOOL inappropriately, contact us at hello@hiool.com.

13. International and Cross-Border Processing

Because HIOOL, Shopify, payment providers, carriers, and other service providers may operate in different locations, personal information may be processed or stored outside the state, province, or country where you live.

Where required, such processing will be handled in accordance with applicable privacy law.

14. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites, platforms, or services.

HIOOL does not control the privacy practices of independent third parties. You should review their privacy policies when interacting with those services.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements.

The current version posted on hiool.com will identify the applicable “Last updated” date.

16. Contact Us

For questions about this Privacy Policy or HIOOL’s privacy practices, or to submit an applicable privacy request, contact:

HIOOL Goods
Email: hello@hiool.com
Website: hiool.com