Independent shopping service · U.S. & Canada delivery

  • Personal shoppers, not a franchise

    We shop in-store so you don't have to

  • Fresh pick, made to order

    We shop only after checkout — always in-store, always current

  • Quality checked, every item

    We check visible date markings and packaging before it ships

  • Packed to travel

    We pack and secure every order for U.S. & Canada delivery

Refund policy

Due to the nature of our business, all food & grocery items are final sale and non-returnable once purchased. Returns are only accepted for non-food items that arrive defective, damaged or incorrect.

To be eligible for a return on non-food defective items, your item must be returned in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at us91go@gmail.com. Please note that returns will need to be sent to the following address: 43301 Osgood Rd, Fremont, CA 94539

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@hiool.com.

Damages and issues


Please inspect your order upon reception and contact us immediately if your non-food item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items


  • All perishable food, grocery, snack and beverage items are final sale, no returns or exchanges allowed.
  • Beauty and skincare products are non-returnable for hygiene reasons.
  • We do not accept returns on sale items or gift cards.

Refunds


We will notify you once we’ve received and inspected your eligible non-food return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at us91go@gmail.com.